1com Terms and Conditions — What You Need to Know

1. Acceptance of Terms

By registering an account with 1com at https://1com.onl, accessing the platform, or placing any bet or wager, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you should not register or use the 1com platform.

These Terms and Conditions apply to all services provided by 1com, including sports betting, live casino, the game lobby, VIP programme participation, and all bonus and promotional offers. They should be read alongside the Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement between you and 1com.

2. Eligibility & Age Requirement

You must be at least 18 years of age to register and use 1com. This applies regardless of the section of the platform you are accessing — the sportsbook, casino, game lobby, and all other features require the account holder to be an adult.

By registering, you confirm that:

• You are 18 years of age or older at the time of registration.
• You are accessing the platform as an individual for personal entertainment, not on behalf of a third party.
• You are not acting as an agent for any other person when placing bets or playing games.
• You understand that all betting and casino activity involves financial risk, and you are engaging voluntarily with full awareness of that risk.

1com reserves the right to request proof of age at any time. If a player is found to be under 18, their account will be closed immediately, any pending withdrawals will be cancelled, and deposits returned minus any amounts wagered.

3. Your Account

Each individual may hold only one account on 1com. Creating multiple accounts — whether using different email addresses, names, payment methods, or devices — is strictly prohibited. If duplicate accounts are identified, all accounts associated with that individual may be suspended, balances held, and any winnings from duplicate accounts may be voided.

You are responsible for:

• Keeping your login credentials secure. Do not share your password with anyone.
• All activity that occurs under your account, whether or not you personally authorised it.
• Keeping your registered contact information accurate and up to date.
• Notifying 1com support immediately if you suspect unauthorised access to your account.

Account information — including name, date of birth, and identity documents — must be accurate. Providing false information at registration or during verification constitutes a breach of these terms and may result in account closure and forfeiture of balance.

1com may request identity verification documents at any time, particularly before processing withdrawals above certain thresholds. This is standard practice and is not applied selectively. Failure to provide requested documents within a reasonable timeframe may result in account suspension.

4. Deposits & Withdrawals

All transactions at 1com are processed in PKR. Deposits are accepted through JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. The available methods and any applicable minimum or maximum transaction amounts are shown in the cashier section of your account.

Deposits:

• Deposits are typically credited to your account immediately or within a short processing window depending on the method used.
• You may only deposit funds that are your own. Third-party deposits are not permitted.
• 1com does not charge fees on deposits, but your payment provider may apply their own charges independently.

Withdrawals:

• Withdrawals are processed to the same method used for your deposit where possible.
• Before a withdrawal is processed, 1com may require identity verification to be completed. This is a one-time process for most accounts.
• Withdrawal processing times vary by method. JazzCash and Easypaisa withdrawals are typically processed faster than bank transfers.
• Bonus funds cannot be withdrawn until all applicable wagering requirements have been met.
• 1com reserves the right to delay or decline a withdrawal if suspicious activity is detected on an account, pending investigation.

5. Betting Rules

The 1com sportsbook covers cricket, Pakistan Super League (PSL), T20 internationals, football, Esports, and other sports markets. By placing a bet on the platform, you accept the specific rules that apply to that market as shown at the time of bet placement.

• Bets are final once confirmed. They cannot be cancelled or amended after placement.
• In-play (live) bets are subject to the odds available at the moment of confirmation — not at the moment you initiated the bet. Delays in communication can result in bets being placed at different odds than displayed.
• 1com reserves the right to void bets placed after an event has concluded, if odds were clearly incorrect due to a technical error, or if there is evidence of irregular betting patterns.
• Cricket and PSL markets follow standard rules for match interruptions, weather delays, and Duckworth-Lewis adjustments as applicable. Specific market rules are shown within the sportsbook interface.
• Maximum bet limits apply and vary by sport, market, and account tier. These are enforced at the platform level and shown in the bet slip when applicable.
• Parlays and accumulator bets are subject to additional rules. If one leg of a parlay is voided, the bet is recalculated with the remaining valid legs.

1com's decision on the settlement of any disputed bet is final. Queries about specific bet settlements should be raised with the support team within 48 hours of the event result being confirmed.

6. Casino & Game Lobby

The 1com casino section and game lobby provide access to live dealer games (Baccarat, Roulette, Blackjack), slots, Megaways, jackpot titles, arcade games, and table games. All casino and game lobby activity is governed by the following:

• All games use certified random number generators (for non-live games) or real-time live dealers (for live tables). Outcomes cannot be influenced by the player or by 1com outside of normal game mechanics.
• The RTP (Return to Player) percentage displayed for each game is a long-run statistical average across all players and is not a guarantee of return in any individual session.
• Technical malfunctions during a game session — such as a disconnection mid-round — are handled according to individual game provider rules. In most cases, an interrupted round is voided and the bet returned. 1com will not be liable for losses resulting from player-side connection issues.
• Live casino sessions are governed by the studio rules shown on screen during gameplay. Dealer decisions are final once the round has closed.
• Progressive jackpot wins are subject to verification before payment. Jackpot amounts displayed are approximate and may fluctuate in real time.

7. Bonuses & Promotions

1com offers various bonuses and promotions for both the sportsbook and casino sections. All offers are subject to specific terms that are displayed before you activate them. The following general rules apply to all bonuses:

• Bonuses must be manually activated from the promotions section. They are not applied automatically unless explicitly stated otherwise.
• All bonuses carry a wagering requirement. The wagering requirement is the number of times the bonus amount (or bonus plus deposit, depending on the offer) must be wagered before any associated winnings can be withdrawn.
• Not all games contribute equally to clearing a wagering requirement. Slots typically contribute 100%. Live casino games, table games, and arcade titles may contribute at a lower rate (often 10–20%). The specific contribution rates for each game type are shown in the bonus terms.
• Bonuses have an expiry period. If the wagering requirement is not completed before the bonus expires, the remaining bonus funds and any associated winnings will be forfeited.
• 1com reserves the right to withdraw or modify any promotion at any time. If a promotion is withdrawn after a player has already activated it, the terms at the time of activation continue to apply to that player.
• Bonuses are intended for recreational players. Creating accounts for the sole purpose of claiming bonuses is considered bonus abuse and may result in account closure and forfeiture of funds.

8. VIP Programme

The 1com VIP programme consists of four tiers: Silver, Gold, Platinum, and Diamond. Progression through tiers is based on cumulative wagering activity across all platform sections. Tier status is reviewed periodically and may be adjusted based on ongoing activity levels.

• VIP benefits — including improved withdrawal limits, enhanced bonus terms, faster processing, and access to exclusive live tables at Diamond level — are subject to change. Updates to VIP benefits will be communicated to affected members.
• Tier status is not transferable between accounts or individuals.
• A dedicated account manager is available for Diamond-tier members. Response times and service scope are described on the VIP page.
• 1com reserves the right to remove a player from the VIP programme if their account is found in breach of these Terms and Conditions.

9. Fair Play & Prohibited Activity

The following activities are strictly prohibited on the 1com platform and will result in immediate account suspension, voiding of bets and winnings, and may be referred to relevant authorities:

• Using automated software, bots, scripts, or any third-party tool to place bets or play games.
• Exploiting technical errors, glitches, or pricing mistakes in the sportsbook or casino games.
• Collusion with other players in live casino games or poker-style formats.
• Any form of match-fixing, insider information, or corruption-related betting activity.
• Using stolen or fraudulently obtained payment methods to deposit or withdraw.
• Attempting to launder funds through betting activity.
• Registering or using an account on behalf of another person without their knowledge and consent.

Where 1com has reasonable grounds to suspect any of the above, the account will be suspended pending investigation. Funds held in the account will not be released until the investigation is complete. This process is applied consistently and without prejudice.

10. Responsible Gaming

1com takes responsible gaming seriously. The platform provides tools to help players manage their activity within personal limits:

• Deposit limits: Set a daily, weekly, or monthly maximum deposit amount in your account settings. Changes to reduce a limit take effect immediately. Increases take effect after a cooling-off period.
• Loss limits: Cap the amount you can lose over a defined period. Applies across all platform sections.
• Session time reminders: Set alerts to notify you when you have been playing for a defined duration.
• Self-exclusion: Temporarily or permanently exclude yourself from the platform. During a self-exclusion period, your account cannot be reopened or accessed. All marketing communications will be stopped.

These tools are available directly in your account settings without requiring a support request. If you are struggling to manage your gaming, please use them. Gaming should remain entertainment — if it stops being enjoyable or starts affecting your finances or wellbeing, take a break.

For additional information, visit the Responsible Gaming page.

11. Privacy & Data

1com collects and processes personal data as described in the Privacy Policy. By registering an account, you consent to the collection and use of your data in accordance with that policy. Key points:

• Your personal data is used to operate your account, process transactions, verify identity, and provide customer support.
• 1com does not sell personal data to third parties for marketing purposes.
• Payment data is processed securely. 1com does not store full card numbers or JazzCash/Easypaisa wallet credentials.
• Account activity is logged for security, fraud prevention, and responsible gaming monitoring purposes.

For the full policy on how data is collected, stored, and used, please read the Privacy Policy.

12. Limitation of Liability

1com provides the platform on an "as available" basis. While we aim for continuous uptime and accurate content, we cannot guarantee that the platform will be available at all times without interruption. Scheduled maintenance and unplanned outages may occur.

• 1com is not liable for losses resulting from a player's inability to access the platform due to technical issues, maintenance periods, or connectivity problems on the player's side.
• 1com is not responsible for losses resulting from a player's misunderstanding of game rules, betting market rules, or bonus terms — all of which are available to read before participation.
• In the event of a technical error that results in an incorrect payout or an obviously mispriced market, 1com reserves the right to void affected bets and correct the error. Payouts made in error will be reclaimed where possible.
• Our liability to any individual player in any given month is limited to the net amount deposited by that player during that period.

13. Changes to These Terms

1com may update these Terms and Conditions at any time. Changes will be posted on this page with an updated date shown at the top. For significant changes, we will attempt to notify registered players via the contact information on their account.

Your continued use of the platform after changes are posted constitutes your acceptance of the updated terms. If you do not agree with updated terms, you should stop using the platform and request account closure.

14. Contact

If you have questions about these Terms and Conditions, or about any aspect of your 1com account, please contact the support team via the live chat function on the platform. Support is available in English and handles account queries, payment questions, and responsible gaming requests.

For faster responses to common questions, the FAQ page covers the most frequently raised topics about accounts, deposits, withdrawals, bonuses, and the VIP programme.

Contact email: [email protected] (plain text — not a link, to avoid system application popups).