Responsible Gaming

Play Smart, Stay in Control — 1com Responsible Gaming

Betting and casino games are meant to be enjoyable. 1com provides practical tools — deposit limits, loss limits, session reminders, and self-exclusion — so you can keep it that way. This page explains how to use them and what to watch out for.

18+ Only Adults only. Play within your budget.

Important reminder: All betting and casino activity on 1com is strictly for adults aged 18 and above. If you are under 18, please do not register or attempt to use this platform.

What Does Responsible Gaming Actually Mean?

Responsible gaming means treating betting and casino play as entertainment — the same way you would approach going to a match or watching PSL. You set a budget for it, you enjoy it while it lasts, and you stop when the budget runs out. It means you are in control of your gaming, not the other way around.

At 1com, we take this seriously. The platform is built for Pakistani adults who want to enjoy sports betting — cricket, T20, PSL, football, and Esports — or try their luck in the live casino and slots. It is entertainment. The moment it starts to feel like something else — a way to make money, a way to escape stress, or something you feel you cannot stop — that is the moment to step back and use the tools available to you.

The tools on this page are free, immediate, and do not require any special approval. They are there to support you. Using them is not a sign of weakness — it is the sensible thing to do.

Key principle: Never bet with money you cannot afford to lose. Do not chase losses. No bet or game session can be guaranteed to go in your favour — that is the nature of betting, and it applies to everyone, always.

Quick Self-Check

If any of the following apply to you right now, it may be worth taking a break or activating a limit.

This is not a diagnostic tool — it is just a prompt to check in with yourself. If several of these resonate, consider setting a limit or taking a break using the tools below.

Your Responsible Gaming Tools

All of these tools are available in your 1com account settings. No application required — just log in and set them up.

Deposit Limits

Set a maximum deposit amount per day, week, or month in PKR. Once the limit is reached, no further deposits can be made until the period resets. Limit reductions take effect immediately. Increases require a review period before they apply.

Loss Limits

Cap the total amount you can lose across all platform activity — sportsbook, live casino, game lobby — within a set daily, weekly, or monthly period. When the limit is hit, your account is automatically blocked from further play until the period ends.

Session Time Reminders

Set a session duration limit and receive a notification when you have been playing for that amount of time. The reminder appears on screen during your session. You decide whether to continue or close the session — but at least you know how long you have been at it.

Cool-Off Period

If you feel like you need a short break without permanently closing your account, a cool-off period lets you suspend access for a defined duration — 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account cannot be accessed and marketing is paused.

Self-Exclusion

Self-exclusion is a longer-term option. You can exclude yourself from the 1com platform for a minimum of 6 months or permanently. During exclusion, your account is closed, you will not receive any bonus offers or marketing, and the account cannot be reopened until the exclusion period ends.

Direct Support

If you are concerned about your gaming activity and want to speak to someone directly, the 1com support team is available via live chat. You can request account restrictions, discuss self-exclusion, or simply talk through your options — without judgement.

How to Set Your Limits on 1com

Setting limits takes under a minute. Here is how to do it after you log in:

1
Log in to your 1com account

Head to login and access your account using your registered credentials.

2
Go to Account Settings

Click on your profile or account icon — usually in the top right corner — and navigate to the Settings or Responsible Gaming section.

3
Choose the limit type you want

Select from deposit limit, loss limit, session reminder, cool-off, or self-exclusion. Each has its own configuration panel.

4
Enter your amount or duration

For PKR deposit or loss limits, enter the amount. For time-based options, select the duration. Confirm your selection.

5
Confirm — it takes effect immediately

Limit reductions and self-exclusion are active right away. Limit increases go through a review period before they take effect.

Warning Signs to Watch Out For

Responsible gaming starts with awareness. These are some patterns worth paying attention to in your own behaviour:

  • Spending more time or money on betting than you originally intended, repeatedly.
  • Chasing losses — placing more bets to try to recover what you have already lost.
  • Using funds set aside for household expenses, bills, or family needs for gaming.
  • Feeling anxious, irritable, or restless when you are unable to access the platform.
  • Borrowing money — from friends, family, or any other source — specifically to bet or play.
  • Hiding or being dishonest about how much time or money you spend on gaming.
  • Continuing to play despite repeated losses, with the belief that a big win is coming soon.
  • Gaming affecting your sleep, work, studies, or relationships.

If several of the above describe your situation: Please use the self-exclusion tool or contact the 1com support team directly. These tools exist specifically for this situation and can be activated immediately.

Limits at a Glance

A quick overview of what each tool controls and how it works when it kicks in.

Deposit Limit

Max PKR in per period — daily, weekly, or monthly.

Loss Limit

Max PKR lost before account auto-pauses for the period.

Session Reminder

On-screen alert when your session hits your chosen duration.

Cool-Off

Short break — 24hrs to 30 days. Account resumes after the break.

Self-Exclusion

Minimum 6 months or permanent. Account closed immediately.

Support Chat

Speak with the support team directly about any gaming concern.

Playing Responsibly — Some Practical Habits

These are not rules — they are habits that players who enjoy betting long-term tend to follow naturally.

Set a budget before you start, and stick to it. Decide how much PKR you are comfortable losing before you open the platform. That amount — whether it is Rs 500, Rs 2,000, or whatever fits your situation — is your entertainment budget for that session. Treat it the same way you would treat a cinema ticket or a meal out. Once it is gone, the session is over.

Use your deposit limit to enforce your budget. The deposit limit tool on 1com is exactly the right place to put this decision. Set a daily or weekly PKR deposit limit that matches your entertainment budget. That way, even on a bad session, you cannot accidentally spend more than you intended.

Never chase losses. This is the most important single rule in betting. If you have had a bad session on the cricket sportsbook or in the live casino and you are down, the urge to place one more bet to get it back is very human — but it almost always makes things worse. A loss is a loss. Close the session, come back another time.

Time matters as much as money. Long sessions can cloud your judgement. Use the session reminder to get an alert when you have been playing for an hour or two. Getting up, having some chai, and stepping away for a bit often puts things in perspective. You do not have to be losing money for a break to be the right call.

Betting is not a reliable income source. Some people have a good week on PSL betting or win on a slot jackpot and start to think of it as regular income. It is not. The long-run mathematical edge is always in the house's favour — that is how betting platforms stay operational. Enjoy the wins when they happen, but do not factor them into your household budget or financial plans.

If it stops being fun, stop. That might sound obvious, but it is easy to lose sight of it mid-session. If you are frustrated, anxious, or angry — if you are playing to feel better about something unrelated to the game — those are clear signals that it is time to log out. Gaming in that state rarely ends well, and it is precisely the situation where the cool-off or self-exclusion tools are most useful.

Reminder for parents and guardians: If you have young people in your household, please keep your 1com account credentials private and consider using device-level parental controls to prevent underage access to the platform. 1com accounts are strictly for adults 18 and above.

Common Questions

Log in to your account, go to Account Settings, and look for the Responsible Gaming or Limits section. From there, select Deposit Limit, choose whether you want a daily, weekly, or monthly limit, enter your PKR amount, and confirm. The limit takes effect immediately. You can reduce it at any time — the reduction is instant. Increasing a limit requires a review period before it applies.

A cool-off is a short-term suspension — from 24 hours up to 30 days. Your account is paused during this period and automatically reactivates when the period ends. Self-exclusion is a longer-term commitment — minimum 6 months, with a permanent option also available. During self-exclusion, your account is fully closed and cannot be reopened until the exclusion period ends. All marketing is stopped for both options.

Yes — if you have a remaining balance in your 1com account when self-exclusion is activated, you can request a withdrawal of that balance. Contact the support team via the live chat channel before or at the point of activating self-exclusion to arrange this. The account will be closed once the balance is processed.

No. Both cool-off and self-exclusion pause all marketing and promotional communications from 1com. You will not receive bonus offers, bet reminders, or promotional emails during either period. If you continue to receive marketing after activating a restriction, contact support immediately so we can resolve it.

If you are concerned about a family member or someone close to you, we understand how difficult that situation can be. Unfortunately, we can only make account changes directly with the verified account holder. However, we encourage you to have an open conversation with them about the tools available — deposit limits, cool-off, and self-exclusion are all things they can activate themselves from their account settings without needing to explain to anyone. The support team is also available for a confidential conversation if they want to talk it through.

Setting a loss limit means that once you reach your PKR loss cap for the period, your account is paused from further play. This naturally means less activity in that period, which may affect VIP point accumulation. However, responsible gaming tools take priority over VIP progression — your financial wellbeing is more important than tier status, and we will never discourage the use of responsible gaming tools for any reason.
Play on Your Terms
Ready to Play Responsibly?

If you are ready to join 1com, you can register and set your deposit limit before placing your first bet. If you already have an account and want to update your limits or take a break, log in and head to Account Settings. Adults 18+ only.

18+ All gaming involves financial risk. Set a budget and stick to it.