This Privacy Policy explains what personal data 1com collects when you use the platform, how it is used, how it is stored, who it may be shared with, and what rights you have over your own information. Please read this before registering an account.
Six principles that shape how 1com approaches your personal data. The full policy follows below.
1com collects personal data that is necessary to operate your account, process transactions, verify identity, and provide support. We do not collect data beyond what serves a clear purpose for running the platform.
Your personal data is not sold to third parties for marketing or advertising purposes. Period. If a third party processes your data, it is solely to help operate the platform — not to profile you for someone else's commercial use.
1com does not store full payment credentials. JazzCash, Easypaisa, bank card details, and wallet information are processed through secure channels. We store transaction references, not raw payment credentials.
You have the right to access, correct, and in certain circumstances delete your personal data. Requests can be submitted through the support channel. We will respond within a reasonable timeframe and without unnecessary friction.
Account data is retained while your account is active and for a defined period after closure — primarily to meet transaction record requirements and handle any disputes that arise after an account is closed.
If you receive marketing communications from 1com and no longer want them, you can opt out at any time. Players who have self-excluded are automatically removed from all marketing lists. Your preference is respected immediately.
This Privacy Policy applies to the 1com platform, accessible at https://1com.onl. 1com operates an online sports betting and casino platform serving Pakistani players. All references to "1com", "we", "us", or "our" in this document refer to the operator of this platform.
This policy covers all personal data collected through the 1com website, mobile app (Android APK and iOS profile), and any interaction with our support team. It applies to registered account holders and visitors who have not yet registered.
By using the 1com platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about any section, please contact us through the support channel before registering.
The personal data we collect falls into the following categories:
Note: We do not collect data beyond what is necessary to operate your account, process transactions, prevent fraud, and comply with responsible gaming obligations. If we need to collect additional data for a specific purpose, we will inform you at the time of collection.
We collect your personal data through the following means:
The data we collect is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account management | Registration data, login credentials, contact information |
| Processing deposits & withdrawals | Payment references, transaction history, identity verification data |
| Age & identity verification | Date of birth, ID documents, selfie/photograph |
| Fraud prevention & security | IP address, device data, login history, transaction patterns |
| Responsible gaming monitoring | Betting activity, session duration, deposit frequency, loss patterns |
| Customer support | Account data, transaction history, support conversation records |
| Platform improvement | Aggregated and anonymised usage data |
| Marketing communications | Email address, communication preferences (only where opted in) |
We do not use your personal data for purposes beyond those listed above without notifying you first.
All financial transactions on 1com are processed in PKR. We support JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets.
Regarding your payment data specifically:
PKR transactions: Because all transactions at 1com are in PKR, there is no currency conversion step and no additional data processing required through a foreign exchange provider. Your financial data stays within the PKR transaction flow throughout.
1com does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Data is shared only in the following limited circumstances:
All third parties with whom data is shared are bound by data processing agreements. They are not permitted to use your data for purposes beyond the specific service they provide to 1com.
The 1com website and app use cookies and similar tracking technologies. Here is what they are used for:
1com does not use advertising or retargeting cookies to track you across other websites. We do not participate in cross-site behavioural advertising networks.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality, including the ability to stay logged in.
We retain personal data for as long as your account is active and for a defined period following account closure:
After these periods, data is deleted or anonymised in a way that means it can no longer be linked to you as an individual.
1com applies technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:
No system is completely immune to security incidents. In the unlikely event of a data breach that affects your personal information, we will notify affected users through the contact information held on their account as promptly as possible.
Your role in security: Use a strong, unique password for your 1com account. Do not share your credentials with anyone. If you believe your account has been accessed without your authorisation, contact support immediately and change your password.
As a 1com account holder, you have the following rights over your personal data. Requests can be submitted through the live chat support channel:
You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
If any personal data we hold is inaccurate or incomplete, you can request a correction. For identity-related data, you may need to submit updated documentation.
You can request deletion of your personal data. Note that some data — particularly transaction records and identity verification documents — must be retained for a defined period for legal and dispute resolution purposes and cannot be deleted on request alone.
In certain circumstances, you can request that we restrict how your data is processed — for example, while a correction request is being resolved.
You can request a copy of your account and transaction data in a structured, commonly used format where technically feasible.
You can object to your data being used for marketing communications at any time. See the Marketing section below for how to opt out.
1com may send you marketing communications — such as promotional offers, bonus notifications, or platform news — by email or push notification (if using the app), but only if you have opted in to receive them at registration or through your account settings.
Some of the data we collect is used specifically to support responsible gaming — monitoring activity patterns to identify signs that a player may benefit from taking a break or adjusting their limits.
This includes:
Data used for responsible gaming purposes is not shared with third parties for marketing or profiling. It is used solely to protect players and fulfil our commitment to responsible gaming practice.
For more information about the responsible gaming tools available at 1com, visit the Responsible Gaming page.
We may update this Privacy Policy from time to time. When we do, the updated version will be published on this page with the date revised at the top. For material changes that affect how we use your data in a significant way, we will attempt to notify registered account holders via the email address on their account.
Continuing to use the 1com platform after a policy update is posted constitutes acceptance of the revised terms. If you disagree with a change, you should stop using the platform and contact us to close your account.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please contact us through the live chat support channel on the 1com platform. Support is available in English.
For data access, correction, or deletion requests, we may need to verify your identity before processing the request. This is to ensure we are releasing or modifying data only to the account holder.
You can also reach us at: [email protected]
For the fastest response to common questions about accounts, payments, and bonuses, check the FAQ page first.
Now that you know how 1com handles your data, you can register with confidence. Create your account, deposit in PKR via JazzCash or Easypaisa, and start betting on cricket, PSL, or explore the live casino — all within your set limits. Adults 18+ only.